1. Detailed description of goods and/or services
Ericsim Furniture’s is a business in the Furniture Manufactures industry that Manufactures and sells its own furniture.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 3 to 5 days and delivery confirmed by email and calling the client with the provided details.
On day of delivery the courier company will also contact you directly to confirm the delivery details.
3. Export restriction (Ericsim Furniture’s is currently available only to residence in Gauteng area.)
The offering on this website is available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Ericsim Furniture’s is subject to availability. In cases of unavailability, Ericsim Furniture’s will refund the client
in full within 30 days. Cancellation of orders by the client will attract a 25% administration fee.
Return policy:
If you are looking to return or exchange your order for whatever reason, were here to help!
Policy Summary
This policy and its supporting processes provide guidance on the standards and procedures governing the selection, acquisition and installation. Exchange and returns policy
Any unused furniture item returned sealed in its original packaging and in the purchase condition within 14 days from date of delivery can be exchanged or the purchase price refunded subject to the proof of purchase being presented by the customer.
If you decide that you’re not satisfied with your Furniture spot purchase, we want to help.
CUSTOM PRODUCTS ORDERS VS STANDARD PRODUCT ORDERS
You can order two different type of products on our platform.
STANDARDPRODUCT ORDERS
Our standard products are those products you can order directly from our platform. You can choose between standard sizes, our standard color and fabric ranges and/or our material options. Your standard product order can be exchanged and/or returned.
In the event you exchange for a product that costs less than your initial purchase, the difference will be refunded back to the payment method used in the transaction. Please note it may take up to 30 business days for your refund to appear in your South African bank account. Should you choose to exchange for a product that costs more than your original choice, the customer care agent will help you organize your exchange and will process your outstanding charge., as well as delivery of the new product.
Delivery costs are non-refundable
CUSTOM PRODUCT ORDERS: Some of our products can be custom made. You can choose your own dimensions, your own color, your own materials and/or choose your own fabric. However, your custom made product order cannot be exchanged or returned. If there is an error or defect Ericsim Designers will rectify the same.
EXCHANGES
We offer an exchange of the product within 14 days of delivery. Please note that exchanges are not possible on custom made product orders.
EXHANGE MUST BE IN AS NEW CONDITION
We are only able to accept exchange products in as-new condition. Products with scratches, stains, damages, drilling, or other modifications caused after the product was collected from the store cannot be exchanged.
RETURNS
Our return policy terminates 14 days after collection of a product to you. If 14 days have elapsed unfortunately we can’t offer you a refund. Please note that refunds are not possible on custom made product orders. To start your return process, get in touch with our team. They will guide you through the process of your return. To be eligible for a return, your product must be unused and in the same condition as when you received it. It must also be in the original packaging.
Partial refunds may, at the discretion of Ericsim Designers, be may granted in the following circumstances:
•Any product not in its original condition, is damaged or missing parts for reasons not due to our error;
•Any product that is returned more than 14 days after delivery. The returned product will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined that it is in as-new condition, our team will process your return and issue a refund. All products need to be returned to our factory. Our customer service agent will provide you with our factory address. You will be responsible for paying for your own costs for returning your product.
SALE PRODUCTS
Any product marked as “Sale” or in our ‘Specials’ range at the time of transaction is not covered by our return policy. Sale products can be exchanged under certain circumstances. Please refer to our ‘Exchanges’ section for more information.
ADDITIONAL SERVICES
Additional service fees paid are non-refundable and cannot be exchanged. This includes fees paid for interior design consults, for assembly service, and for delivery and returns, as well as other fees charged by third parties.
WARRANTY Sometimes the universe conspires against us. In the unlikely event your Ericsim Designers furniture is delivered to you in a less than perfect condition, please email photos to admin@ericsimdesigners.com or call our customer care team. We require you to send us photos within 24 hours of delivery. All are products are made just for you with the greatest craftsmanship and devotion. All our products come with a 6-month warranty on defects in workmanship, materials and construction from the date of purchase based on reasonable use. We will also guarantee that the material is free of degradation resulting from other than ordinary residential wear and tear for 6 months from the date of purchase, based on reasonable use.
Warranties do not apply to:
4.1) Defects that result from negligence, misuse, accidents or commercial use by you.
4.2) Any condition resulting from incorrect or inadequate maintenance, cleaning or care.
4.3) Any condition resulting from other than ordinary residential wear or from any use for which the product was not designed.
4.4) The color fastness, dye lot variations, wrinkling, or wear of fabrics or leather.
4.5) The softening of filling materials under normal use. If you’re experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve your replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable and cannot be extended to re-sold products. Warranties are only valid when products are used for their intended purpose, and exhibit normal use.
5. Customer Privacy policy
Ericsim Furniture’s shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Ericsim Designers bank account, the
details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Ericsim Furnitures via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Ericsim Furniture’s separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
10. Responsibility
Ericsim Designers takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Ericsim Furnitures chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, ___________.
12. Variation
Ericsim Furniture’s may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by Ericsim Designers sole trader / private company / close corporation) based in South Africa trading as Ericsim Furniture’s with registration number 2015/033429/07
Director S.Madiba.
14. Ericsim Furniture contact Details contact details
Company Physical Address: 3 Cuming Road, Nancefield, Johannesburg, 2000.
Email: info@ericsimfurnitures.co.za Telephone: 083 6862915 / 0875505211